A team that answers, trains and improves the software with you
Software is only useful if your teams use it. We stay alongside them after go-live, with response times you can check.
What it covers
Support
Your users write in Nimax Desk, in Arabic or French. Every request has a response deadline and you can see where it stands.
Training
Short sessions for each role, on your own data, with how-to sheets that new hires can pick up on their own.
Improvements
A review every quarter to decide on improvements together, costed and planned like a small project.
Advice
Choosing off-the-shelf software, writing specifications, auditing an existing system. An independent opinion, even when the right answer is not to build.
How support works
- A single entry point, the Nimax Desk portal, instead of scattered calls and messages.
- Priorities defined with you, each with its own response and resolution time.
- A full history by user and by topic, which also helps improve training.
- A regular review of requests, to spot what keeps coming back and fix it at the source.
What you get
- Nimax Desk accounts for your users
- A training programme for each role, with how-to sheets
- A quarterly review of support and improvements
- A costed improvement roadmap
Frequently asked questions
Can our people call you?
Yes, for the emergencies covered by the contract. Everything else goes through the portal, so nothing gets lost and every response time is measured.
Do you also train new employees?
Yes, on request, and the how-to sheets let your internal leads train them themselves.
Do you support software you did not build?
For advice and training, yes. For support, after an audit that tells us what we can guarantee.
Let's talk about your project
Describe what you need in a few lines. Hocine Harrouzi, founder of Nimax Tech, replies personally within one business day.